Terms and Conditions

General Conditions

  • The minimum booking period for rental bikes is one month.
  • If a customer decides to return the vehicle before the completion of one month, no refund will be provided for the remaining period.
  • In the event of early termination after the first month, the rental charges will be calculated based on the number of days the vehicle was used, and any remaining amount will be refunded accordingly.
  • Customers are advised to thoroughly inspect the condition of the vehicle before taking possession. Any pre-existing damages or discrepancies should be documented and brought to the attention of the rental company to avoid disputes later.

Safety and Usage

  • Customers must be 18 years old or above and possess a valid Driving License.
  • Customers are required to present their Driving License and Aadhar Card during the bike handover process.
  • Users are responsible for maintaining the bike. Basic maintenance, such as servicing once every three months, will be covered by the company. However, any additional damages or repairs resulting from negligence or misuse will be the responsibility of the customer.
  • It is the responsibility of the customer to ensure safe and lawful usage of the bike, adhering to all traffic regulations and safety guidelines.

Damages and Charges

  • Customers are accountable for any bike damage incurred during the rental period. In case of damages, repair costs will be borne by the customer, subject to inspection and assessment by authorised personnel.
  • The company reserves the right to charge the customer for any damages or excessive wear beyond reasonable usage.

Support

  • Vizygo provides support services to facilitate the rental process and address any concerns or issues.
  • Customers can reach out to our support team for assistance regarding bookings, maintenance, or any queries related to the rental agreement.
  • We strive to ensure a seamless rental experience for our customers and are committed to resolving any issues promptly and efficiently.

By renting a bike from Vizygo, customers agree to abide by these terms and conditions outlined above. Failure to comply may result in penalties, termination of the rental agreement, or legal action, as deemed appropriate by the company.